Journalartikel - Artikel | | Peer reviewed

What's to bullying a bot? Correlates between chatbot humanlikeness and abuse

Autor(en)
Keijsers, Merel ; Bartneck, Christoph ; Eyssel, Friederike 0000-0002-4978-8922
Normierter Zeitschriftentitel
Interaction studies 
DOI
10.1075/is.20002.kei
URL
https://pub.uni-bielefeld.de/record/2958131
Web of Science-ID
000697465700003

Weitere Details

Sprache
englisch
Darstellungsform
Text
Band
22
Ausgabe
1
Seitenbereich
55 - 80
Schlagwörter
chatbot , chatbot abuse , human-chatbot interaction , humanlike-ness , verbal aggression

In human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users.

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