Konferenzpaper | | Not reviewed Open Access

Who’s in Charge? Using Personalization vs. Customization Distinction to Inform HRI Research on Adaptation to Users

Autor(en)
Lacroix, Dimitri ; Wullenkord, Ricarda ; Eyssel, Friederike 0000-0002-4978-8922
Name der Konferenz
ACM/IEEE International Conference on Human-Robot Interaction (HRI 2023)
DOI
10.1145/3568294.3580152
URN
urn:nbn:de:0070-pub-29690264
URL
https://pub.uni-bielefeld.de/record/2969026

This paper presents a conceptual approach regarding robot-to-user adaptation, with a focus on the psychological effects of this adaptation process during human-robot interaction (HRI). This approach
emphasizes the pertinent role of users in shaping adaptation processes. First, a literature review revealed perceived personal relevance as the central determinant of successful robot-to-user adaptation. Second, we distinguish two main types of adaptations which
depend on the extent to which a user is involved: Personalization and customization. We then illustrate effects of personalization vs.
customization on potential end users. In particular, anthropomorphism and psychological ownership should be taken into account
in prospective research. Finally, we propose to interpret personalization and customization as two opposites of a continuum to guide
future empirical research about robot adaptation, before suggesting
some leads for future research about the psychological effects of
adaptation processes in HRI.

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